Sometimes you get more than you pay for! With Powergold support that is definitely the case. We include 24/7 standard support at no additional charge, and for every user. Why do we do this when others charge a premium for support? Because we believe it is part of standing behind our product and we don’t want questions or problems to go unresolved just because budgets are tightening.
Standard support includes:
Phone based support – Speak directly to one of our experienced support representatives who can help with any technical issue, answer any Powergold questions, or to tap into their vast music scheduling knowledge to help hone your sound. We also welcome your feature suggestions…actually, we thrive on that!
Contact our U.S. office
501-821-1123
1-800-870-0033
or contact your regional Powergold representative.
Email based support – Email a support specialist and you will get a prompt response via email or telephone.
Email us at support@powergold.com
or contact your regional Powergold representative.
Web
based support – Support is also offered via two different web-based
options: Messaging client and online meetings.
Support meeting sessions allow you to view our screen so we can show
you a solution or, with your permission, allow us to view your screen so we
can troubleshoot or advise using your system and your data.
Join a scheduled online meeting.
Personalized member portal – Every Powergold user gets a Powergold.com Member Portal account which allows a user to download the latest version of Powergold, access member-only information, and get personalized support including secure file transfers.
Access your member portal
Powergold setup and configuration – When you are ready to get started we will help you convert your data and populate your database. We will even help you customize and configure Powergold to meet your unique requirements.
Training – Have a question or need some help with a new area? No problem, we’ve got you covered. Contact our support team and schedule training at no additional charge. If you prefer on-site training we can come to your location for a nominal fee.
Join a scheduled online training session.
Join the Powergold community and find out what thousands of satisfied users already know…we’re here for you!